Shipping policy
Shipping Policy
At Oakdene Merch, we strive to make your ordering experience as seamless as possible. Please review the following information regarding our shipping practices, costs, and responsibilities.
UK Mainland Shipping
• Included in Prices: Our listed prices include standard shipping to a single address within the UK mainland for each order.
• Lead Times: Estimated dispatch and delivery times may vary depending on the nature of your custom order. Please refer to our product listings or contact us for current lead times.
• Multiple Shipments: If you require your order to be split and delivered to multiple addresses, additional shipping fees may apply. Please contact us to discuss your requirements.
Shipping to Other Locations
• Additional Shipping Charges: For deliveries outside the UK mainland (including remote areas, Channel Islands, Northern Ireland, and international destinations), additional shipping charges may apply.
• Obtaining a Quote: We encourage you to contact us at info@oakdenemerch.com before placing your order if you need a definitive shipping quote. If an order is placed without obtaining a quote, we reserve the right to charge additional shipping fees after the order is submitted.
• Delivery Times: International delivery times will vary depending on the destination, local customs processes, and courier availability. We will provide an estimated timeframe but cannot guarantee exact delivery dates once packages are in transit.
Import Taxes and Duties
• Customer Responsibility: For orders delivered outside the UK, import duties, taxes, and clearance fees (if applicable) are the responsibility of the recipient. These charges vary by country and are not included in our product or shipping prices.
• No Liability: Oakdene Merch is not liable for any import duties or taxes levied once your package reaches the destination country. If you are unsure about any applicable charges, we recommend consulting your local customs office for current rates.
Contact
If you have any questions about our shipping options or wish to confirm a shipping quote, please get in touch with us:
• Email: info@oakdenemerch.com
• Address: Oakdene Merch, Salfords, Redhill, RH1 5GH, United Kingdom
By placing an order with Oakdene Merch, you acknowledge that you have read and agreed to the terms of this Shipping Policy. We appreciate your business and look forward to delivering your custom merchandise.